Standard Limited Warranty
Smart Life Products, Inc (“SLP”) warrants that REMOVU devices and accessories (“Products”) are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase by the first consumer purchaser and continuing for 1 year period of time after that date, for the products purchased in the United States, through its appointed resellers. Products purchased elsewhere must be directed to the reseller of the particular unit.
Exclusions and Limitations
This Limited Warranty is conditioned upon proper use of Product by Purchaser. This Limited Warranty does not cover:
(a) Defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress;
(b) Scratches, dents and cosmetic damage, unless caused by SLP;
(c) Defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen;
(d) Equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible;
(e) Ordinary wear and tear;
(f ) Defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by SLP;
(g) Defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by SLP;
(h) Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source;
( i ) The battery has been charged by a battery charger not specified or approved by SLP or its manufacturer;
Obtaining Warranty Service
Please send us an email (firstname.lastname@example.org) with your product serial number and proof of purchase.
If your product is confirmed to be a defect, we will repair or replace your device with a brand new product.
If the product is found to be defect, we will cover the round trip shipping of your product and replacement.
If it’s found after 30 days of purchase, customer needs to ship the defective unit to SLP, and SLP will ship the repaired unit or replacement at its cost.
*Products purchased in the US, but carried out sided of the US Territory void warranty service unless customer pays two-way shipping.
** Customers who are not in the US/Canada needs to pay for two-way shipping to get warranty service regardless of when the product was purchased.
We understand that customers may want to return the purchased item for any reason. Smart Life Products Inc dba REMOVU USA (REMOVU USA) will refund for any eligible items purchased from www.removuusa.com, within 30 calendar days of a purchase, except for gimbals which has return period of 15 calendar days of a purchase.
Returned items must be unworn, in resalable condition, and in the original packaging. Packaging must be unaltered and undamaged with all tags and/or labels. Batteries will not be accepted once original package is opened.
EXCEPTIONS AND REFUSAL
REMOVU USA reserves the right to refuse any return that we deem to be outside of the eligible return guidelines. We will not accept returns of opened, damaged, or unsalable items. We also do not accept returns on items that are missing items from the original packaging, tags, labels, or packaging itself.
SHIPPING FEE RETURNS
Shipping and handling fees are non-refundable. Customer pays for shipping of return item.
In the event that REMOVU USA ships you the incorrect item, we will be responsible for all shipping costs associated with the event.
REMOVU USA reserves the right to refuse the return or to charge a minimum 15% restocking fee if following condition is not met. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. REMOVU USA can only refund the original purchase price. Shipping and handling fees are nonrefundable. Gimbals and cameras are subject to 15% restocking fee. Batteries are not refundable if package is open and is not defective.
All items are protected by a 1 Year Parts & Labor Warranty. This warranty does not cover normal wear and tear, or damage caused by misuse. Warranty is void if you are outside of US or Canada, unless two- way shipping is paid by you. Please refer to warranty described in the user manual or visit warranty section of our website for more detail.
MISC. RETURN INFORMATION
Eligible returns will cover the full purchase price of an item, excluding applicable shipping or restocking fees. Promotional discounts or other considerations may affect your return amount. Please contact us if you have any questions regarding your return before shipping the item back to us.
Any return must obtain return authorization from REMOVU USA. Please send an email to us at email@example.com with order number, model name, serial number, and brief reason to get Return Authorization (RA) number before sending the product back to us. Any returns not accompanying RA number will be refused.
Please ensure RA number is written below the shipping address. And ship the package to following address
Ship Returns To:
Smart Life Products Inc
2201 Midway Rd, Ste 108U
Carrollton, TX 75006
Return item must be received by REMOVU USA within 14 days from the Return Authorization is issued. REMOVU USA has right to refuse any return item after this period
We are not responsible for any damage to return item, or loss of return item during return transportation. Please ensure that returns have adequate insurance and signature confirmation to ensure that you are covered with product cost, in the event that the return product is damaged or lost in return transportation for any high value product.
REFUNDS & CREDITS
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. We only issue refund and credit to the original credit card or paypal account that you used to purchase the product.
Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
REMOVU USA is not responsible for personal data or items left in returned merchandise. REMOVU USA is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Basic Shipping Policies:
• All orders require up to 24 hours processing time before shipping. Most orders placed before 12 PM CST will ship same day.
• Orders are processed and shipped during regular business hours Monday through Friday.
• Orders received after 12PM CST Friday may not ship until the following Monday.
• Orders for 2nd Day shipping on Thursday or Friday will not be delivered on weekends. If you absolutely need Saturday delivery please contact us to check if your area has a Saturday service option.
• 2nd Day shipping refers to transit time. It does not mean that your order will be delivered 2nd day from the order placement.
• Some high value items will be shipped with services that require signature. There can be additional delays if there is no recipient to sign.
Flat Rate Shipping and Free Shipping:
• Orders over $35 (after discounts applied) and shipped within the continental US qualify for Free Shipping.
• Free shipping will be standard shipping with USPS First Class or USPS Priority 2-3 Day (Please note USPS Priority Shipping is NOT a guaranteed service and due to lithium batteries may cause delays). If a package needs to be delivered by a certain date please select 2nd Day option at the check out
• For orders under $35 will be shipped via USPS First Class or choice of shipping by REMOVU USA
Standard Ground Shipping Times:
• Orders are shipped from Texas. Most of the shipping addresses in the continental US will be delivered within 3 ~ 4 days.
• Shipping rates and times for Alaska and Hawaii will vary.
• Transit time for orders shipped on USPS or Fedex is not guaranteed
• Duty, Tax and other fees charged at destination country are paid by customer